Refunds
Refund and Cancellation Policy
Plain rules for changing or cancelling a heater booking. Winter moves fast, so the earlier you tell us, the easier it is.
Last updated September 22, 2026
Cancelling Before Delivery
Cancel or reschedule any day-rate, two-week, or monthly booking at no charge as long as you tell us before we load the truck, which is the day before your scheduled delivery. For orders placed online, reply to your order email or call 307-413-0044 and the refund goes back to the card you paid with. Cancellations on the delivery day, or after we have arrived at the site, are billed the first-day rate ($125 per heater) to cover the trip.
Cancelling After Delivery
Once a heater is on site, you are billed for the time it is there under the rate you booked: day rates through the day of pickup, the two-week rate if the heater has been on site more than seven days, and the monthly rate after two weeks. Call us to schedule pickup; rental time stops when we pick up the equipment, not when you stop using it.
Winter Plan
The Winter Plan is a five-month lease that reserves a heater for your job for the season, so it is billed for the full term. If your job finishes early, we will pick up the heater and you remain responsible for the remaining months of the lease unless we are able to re-rent that unit, in which case we credit you the months it is rented to someone else. Winter Plan reservations cancelled before delivery are released at no charge.
Refunds
Online payments are refunded to the original payment method through Square, and payments arranged with us are refunded through the same method you paid, within ten business days of the refund being approved. Amounts you owe for damage, missing parts, or operator-error service calls are deducted from any refund.
If the Heater Fails
If a heater goes down because of a fault in the equipment, we replace it free of charge, and you are not billed for the hours it was out of service. If the outage is caused by fuel, power, or operator error, the rental continues and a service call may apply as described in our Terms of Service.
Weather and Access
If snow, road closures, or site conditions keep us from delivering or picking up on the agreed day, we will reschedule as soon as it is safe. We do not charge for days the equipment is on site only because we could not reach it to pick it up.
How to Reach Us
Hiland Heaters LLC
679 West Alta Rd, Alta, WY 83414
Phone: 307-413-0044
Web: hilandheaters.com/contact
Questions About These Terms?
Call 307-413-0044 or use the contact page. A person answers.